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Please ensure mobile data roaming is switched off on your smartphone. It may be using mobile data instead of Wi-Fi.
If you have a VPN service running on your device, please switch it off.
Please ensure that the Private DNS Mode is switched off on your smartphone during the flight. After the flight we recommend you to follow the official device OS (operational system) manufacturer recommendations on the Private DNS Mode setting.
If you have a corporate laptop, there may be proxy settings enabled on it. Please disable these settings or contact your system administrator when you land for assistance.
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We look forward to connecting you on your next flight.